-Frankferd Farms Food Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
-Customers may pay with MasterCard, Visa, or Discover. Your price will be the costs of the goods plus UPS and FFF shipping charges.
-If you require a shipping estimate, please call our office for assistance or find a rough estimate with the UPS Shipping Calculator.
-Please limit the quantity of glass products in your UPS order as we do our best to carefully wrap anything fragile but cannot take responsibility for the state of products upon arrival when they are shipped via UPS/USPS.
-Because of the extra time required for wrapping fragile items, we have instituted a .25 per item wrapping charge.
-Between June and September (warm season), we will not ship heat sensitive products such as chocolate and dairy items.
-UPS requires a street address, not a P.O. Box.